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+ Where is your factory location?
Our factory located in Nanhai, Foshan. From Guangzhou Fair(40 mins). From Baiyun Airport(50 mins). From Guangzhou South Station(45 mins).
+ Can you develop custom designs?
Yes we can work together with our customers to make custom designs. Our customers can send us designs by e-mail complete with the preferred measurements. We will discuss with our craftsmen as to what is possible and send through and changes to the construction that may be necessary to ensure a safe, durable and beautiful product.
+ What is the warranty for all the products?
3 year warranty (under normal using)
+ How to maintain the rattan furniture?
Wipe to clean the rattan; Keep away from sharp objects (keys, knives, sharp metal pieces, ects) and fire(fire, flame, cigarette, ects); Cover removes easily for machine washing, additional covers are available for change. Maximum weight capacity is a suggested figure.
+ What languages can your marketing department speak?
Our marketing team are all fluent in English. We can also have correspondence in Spain.
+ Where is your factory location?
Our factory located in Nanhai, Foshan. From Guangzhou Fair(40 mins). From Baiyun Airport(50 mins). From Guangzhou South Station(45 mins)
+ What languages can your marketing department speak?
Our marketing team are all fluent in English. We can also have correspondence in Spain.
+ What is your working hours?
9:00 AM- 18:00 PM (GMT+8). Monday to Saturday.
+ What kind of products do you manufacture?
We produce all different products from rattan, aluminum frame, merbau wood, teak wood, poly rattan. We make lounge chairs, sofas, tables, dining chairs, barstools and other items. We are constantly working to develop new products for our customers.
+ Could we choose color for outdoor furniture according our requirement?
Surely,you are allow to choose what your like.We had color list for you reference
+ How do you pack your items?
Our standard for packaging is by wrapping with corrugated paper. If you require packaging in box and/or with styrofoam please note this when requesting a quotation.
+ How long is the production lead-time and what is the minimum order?
Our lead-time depends on the type of items ordered but in general it is 8-10 weeks with a minimum order of 1 x 20ft Container.
+ I have damage due to hail and storms. Is this covered by the warranty?
Unfortunately, we do not have influence over the weather and it can hail and storm sometimes. Damage due to extreme weather conditions are not covered by the warranty. You can purchase a separate panel with us, with which you can replace the damaged one. Fill in our contact form or call our customer service on +86-0750-2082912.
+ Cannot find your question here? Please contact us?
Fill in the contact form on our website or call our customer service on +86-0750-2082912. We will answer your question as soon as possible

CONTACT US

We will email to you within 1-2 workdays。If your project is urgent, please feel free to call +86-0750-2082912
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HOW TO FIND US?

Email:info@hormelfurniture.com Tel:86-0750-2082912 Fax:86-0750-2082912
ADD
No1. Didong Road Pengjiang District, Jiangmen City,Guangdong Province, China .